- Current versions of software that are still in the
shrink wrap, purchased within 5 business days can normally
be returned if you have your receipt. If an item did not
come in shrink wrap, it must be in resellable condition
and the seal on the software cannot be broken. After five
days, if a product is deemed still returnable, refunds
will be made at the current selling price of the item or
the price on the receipt whichever is less.
|
- Opened hardware and software can not be returned.
Defectives can be exchanged (see below).
|
- IMPORTANT NOTE:
Microsoft Products cannot be returned. They can be
exchanged if they are proven defective. There will be NO
exceptions to this policy.
|
- Defective software can be swapped for the same item
within 5 days of purchase (provided it has not been
discontinued). After 5 days, all returns must be arranged
by the customer with the manufacturer.
|
- All defective hardware or software returns must be
verified as defective. All returned
items must be in their original boxes or packaging.
|
- Defective hardware (e.g. Apple, HP/Compaq, IBM,
Toshiba, etc) cannot be returned without approval in
advance We reserve the right to have the item repaired
under warranty.
|
- Open ink cartridges are
not returnable for any reason. There will
be no exceptions to this policy. Unopened cartridges can
be returned within 5 business provided you have a receipt.
If you do not know the exact part number of your
cartridge, please know your model number of your printer
and our staff will assist you in locating the right
cartridges for your printer.
|
- Special orders that are returned unopened within 5
days with receipt can usually be returned, but there will
be a restocking fee that will cover the costs of returning
the item back to the manufacturer.
|
- We are not responsible for special order items left on
our shelves over 60 days after all reasonable efforts have
been made to inform the customer of its arrival. Customers
wanting refunds or with a DOA (Dead on Arrival) problem
with software or hardware that was not picked up promptly
will have to deal directly with the manufacturer.
|
